Career
- Studied business administration at the University of Siegen
- Member of the Graduate College of the Heinz Nixdorf Institute at Paderborn University
- Doctorate at the Heinz Nixdorf Institute of the University of Paderborn
- Project manager at a renowned management consultancy in Düsseldorf
- Head of the Competence Center “Customer Relationship Management” at the Fraunhofer Application Center for Logistics-oriented Business Management Paderborn
- Partner at the management consultancy TGCG – Management Consultants in Düsseldorf
- Speaker at national and international conferences, e.g. for organizers such as CRM-Expo, CRM-World, Deutsche Mailing-Tage, MoBis, Picmet (Portland, USA), Gintic (Singapore) and CARS & FOFF (Durban, South Africa)
- Lecturer at the FHDW since 2001
Research and consulting focus
- Marketing
- Customer Relationship Management
- Distribution
- Trade management
- Controlling
- Process management
- IT controlling & IT governance
